We can collect and process personal data when:

• you visit our website and fill in any of the available enquiry forms;
• you engage with our services and submit contractual documents;
• you engage with us on social media;
• you contact us by email with queries, complaints, etc.;
• you create an online account with us;
• you give a third party permission to share personal data with us that they hold about you
• we collect information from publicly available sources, such as companies house;
• information has been made public as a matter of law.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.



This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Administration and the provision of services

• We will use your personal data to process any enquiries submitted via our website, on social media, by email, or over the telephone. We will also process your personal data when you book an appointment with us.
• We will process your personal data for day to day business operations, such as sending you’re an order. Your personal data will be processed when you engage with our services or process payments.
• We also use your personal data to enable us to contact you, respond to any queries, complaints or comments that you have and to make sure that these are appropriately dealt with.

Marketing

• We will use your contact information to send you marketing where you have signed up to receive marketing from us or where we are able to lawfully market to you without requiring your express consent.
• For instance, we will send you marketing to: (1) Update you on a recent sale event or (2) Update you on new Carfume products.
• You can opt out of receiving marketing at any time by either following the instructions to unsubscribe in any of our marketing communications. It may take up to 7 days for your change in preference to take effect and the change will not affect any marketing communications which have already been scheduled to be sent to you during that time.
• If you wish to contact us to unsubscribe from receiving communications from us,  please email: unsubscribe@carfume.co.uk.
• If you opt out of marketing, we will still need to send you communications by email from time to time such as those relating to your online account (if any). Please also note that if you opt out of marketing, we will retain your contact information in a suppression list. This ensures that we do not send you marketing communications again.

Security
We may process your personal data to protect our business and any online account you hold from fraud. We may also monitor your web browsing history (through the use of cookies) to check for any website problems. We do this to protect the integrity of our websites and your online account. We will work to rectify any issues immediately and advise you if your account requires any maintenance.

Current data protection law states that there are a number of legal reasons why a company might collect and process personal data. Carfume has undertaken a full review of its policies and procedures to determine the most relevant legal basis and this information is available to you on request.

Subject to the details set out below, we will not pass on your personal data to any third party without your consent.
We do not transfer your personal data outside of the EEA.
In some circumstances, we need to share personal data with third parties and this includes:

• where we are legally required to disclose the personal data. This includes sharing the personal data with tax authorities and law enforcement agencies in their legitimate interests, for the purposes of the prevention and detection of crime;
• where we need to disclose the personal data for the purpose of or in connection with any legal proceedings, or for the purpose of obtaining legal advice, or the
• disclosure is otherwise necessary for the purposes of establishing, exercising or defending legal rights, where this is in our or a third party’s legitimate interests;
• disclosure is required to protect our interests, or someone else’s interests (for example, to prevent fraud);
  disclosure is necessary to protect your vital interests (for example, if you are unwell at our premises, we may need to seek medical assistance);
• where you request details of a specific business and we need to advise our client of your interest;
• to any prospective purchaser of our business assets or organisation.